Returns & Refunds

At Kaleom Ltd, we value our customers’ satisfaction and aim to provide exceptional services. We understand that there may be circumstances where a refund or return is necessary, and we have designed this policy to be fair to both our hard-working farmers and our valued buyers. This Refund/Return Policy outlines the terms and conditions for refunds and returns for the services we offer. By engaging with us and using our services, you agree to the terms of this policy.

1. Perishable Goods (Fresh Produce, Meat, Dairy)

Due to their short shelf life and food safety regulations, perishable items require immediate action:

• Inspection upon Delivery: All perishable goods must be inspected at the point of delivery.
• Immediate Rejection: If produce is spoiled, damaged, or does not meet the specified grade, it must be returned immediately to the delivery agent.
• Final Sale: Once a delivery of perishable goods is accepted and the agent leaves, the sale is considered final and is not eligible for return or refund.

2. Non-Perishable Agricultural Inputs (Seeds, Fertilizer, Tools)

For items like packaged seeds, fertilizers, and farming equipment:

• Return Window: You may initiate a return within 7 days of delivery.
• Condition for Eligibility: To be eligible for a refund, items must be:
  o Unopened and in their original packaging.
  o Unused and in the same condition as received.
  o Complete with all original labels, manuals, and accessories.
• Non-Returnable Items: Opened bags of fertilizer/chemicals, customized orders, and items on “Clearance Sale” are non-returnable.

3. Refund Process

• Notification: To start a refund request, email support@kaleom.com or use the “Contact Us” option on the website.
• Verification: Once your return is received and inspected (typically within 3–5 business days), we will notify you of the approval or rejection of your refund.
• Payout: Approved refunds are processed back to your original payment method (bank account, digital wallet, or credit card) within 7–14 business days.

4. Quality & Supply Chain Disputes

If a batch of produce is significantly different from the digital listing description:

• Third-Party Verification: For large B2B orders, KALEOM may use third-party quality testing to verify claims of poor quality before authorizing a refund.
• Mediation: We prioritize Alternative Dispute Resolution (ADR) to settle disagreements between farmers and buyers quickly without the need for expensive legal action.

5. Shipping Costs

• Standard Returns: Shipping costs for voluntary returns (e.g., “changed my mind” on a tool) are non-refundable and will be deducted from your final refund.
• Defective Items: If an item is proven defective or was sent in error by KALEOM, we will bear the full cost of return shipping.

6. Changes to the Refund/Return Policy:

We reserve the right to update or modify this Refund/Return Policy at any time without prior notice. The revised policy will be posted on our website with the effective date.

7. Contact Us:

If you have any questions or concerns regarding our Refund/Return Policy or need assistance with a refund or return request, please contact us at:

Delta State, Nigeria.
Email: support@kaleom.com
Phone: 07032881251

By engaging with our services, you agree to abide by this Refund/Return Policy. Please read this policy carefully and review it regularly for updates.