Delivery & Logistics Policy

At KALEOM LTD, we utilize an “asset-light” integrated logistics model to bridge the gap between rural farms and urban markets. By partnering with a network of verified third-party logistics (3PL) providers, we ensure that every shipment—whether it’s a crate of tomatoes or a bag of high-quality fertilizer—reaches its destination efficiently and in peak condition.

1. Delivery Options & Zones

We offer tailored delivery solutions depending on your location and the nature of the goods:

Standard Delivery: Ideal for non-perishable inputs (seeds, tools). Typically delivered within 3–5 business days.

Farm-to-Door (Express): Specifically for fresh produce. To minimize post-harvest loss, we coordinate direct pickup from the farm with delivery to the buyer within 24–48 hours.

Cluster Pickup Points: For rural areas with limited road access, we establish “Agri-Hub” pickup points where farmers can drop off harvests for consolidated transport to cities.

2. Real-Time Tracking & Visibility

In 2026, transparency is at the heart of our operations.

Live Updates: Once an order is dispatched, both the buyer and the farmer receive real-time updates via emails or SMS notifications.
Route Optimization: We calculate the fastest and most fuel-efficient routes to ensure lower transport costs and fresher delivery.

3. Shipping Rates & Fees

Delivery costs are calculated dynamically based on:

Distance: The mileage between the farm/warehouse and the delivery address.
Weight & Volume: Larger bulk orders may qualify for discounted “consolidated shipping” rates.
Handling Requirements: Items requiring specialized handling, such as cold-chain transport (refrigerated trucks) for dairy or poultry, will incur a specialized handling fee.

4. Quality Assurance at Handover

Cold Chain Integrity: For perishable shipments, our logistics partners use temperature-monitoring sensors to ensure the “cold chain” is never broken during transit.
Delivery Inspection: Buyers are required to inspect the produce immediately upon arrival. If the quality does not match the digital listing, the buyer may reject the delivery on the spot for a full refund as per our [Returns & Refunds Policy].

5. Last-Mile Sustainability

As part of our commitment to sustainable agriculture in 2026, we prioritize “backhaul” logistics—ensuring trucks do not travel empty on return trips. This reduces carbon emissions and lowers overall costs for our users.

6. Changes to the Policy:

We reserve the right to update or modify this Delivery Policy at any time without prior notice. The revised policy will be posted on our website with the effective date.

7. Contact Us:

If you have any questions or concerns regarding our Delivery Policy or need further information on the service delivery process, please contact us at:

Delta State, Nigeria.
Email: support@kaleom.com
Phone: 07032881251

By engaging with our services, you agree to abide by this Delivery Policy. Please read this policy carefully and review it regularly for updates.

1. Acceptance of Terms

By placing an order for live livestock (including but not limited to day-old chicks, juveniles, and point-of-lay birds) on KALEOM LTD, you explicitly agree to the specialized terms, conditions, and logistical liabilities outlined below. Because live animals are highly sensitive perishable cargo, these terms supersede our standard dry-goods shipping policies.

2. Sourcing and Fulfillment Model

KALEOM LTD operates as an authorized agricultural procurement platform. We partner directly with a vetted network of premium hatcheries, certified seed scientists, and institutional livestock manufacturers to fulfill your orders. While we guarantee that all items are healthy, fully vaccinated, and quality-vetted at the point of dispatch, KALEOM LTD utilizes a distributed fulfillment model where items are shipped directly from our specialized production partners to optimize transit speed and ensure freshness.

3. Order Processing and Timing

• Hatchery Schedules: Live livestock orders are strictly tied to commercial hatchery setting and hatching schedules. Delivery dates provided at checkout are estimates only.
• Delays: If a hatchery experiences an unexpected drop in hatch rates, temperature fluctuations, or technical issues, your delivery may be rescheduled for the next available hatch date. We will notify you immediately of any schedule changes.
• Cancellations: Livestock orders are locked into hatchery production cycles. Cancellations or modifications are not permitted within 72 hours of the scheduled hatch/dispatch date.

4. Shipping and Terminal Pickup Policy

• No Home Delivery: To guarantee maximum survival rates, live livestock cannot be delivered to residential home addresses via standard courier.
• Terminal Pickup: All live orders are shipped via specialized, ventilated transport networks to a designated regional transit hub or vehicle terminal (e.g., motor parks or specialized depot hubs).
• Buyer Responsibility: It is the buyer’s sole responsibility to monitor transit notifications and arrive at the designated pickup terminal at least 30 minutes before the arrival of the vehicle, or immediately upon notification from the driver/agent.
• Abandonment: If a buyer fails to pick up their livestock within [e.g., 2 hours] of arrival at the terminal, the order is considered abandoned. Abandoned orders are non-refundable, and any resulting mortality is the sole financial loss of the buyer.

5. Mortality (DOA – Dead on Arrival) and Claims Policy

We understand that transit stress can occasionally cause losses. To protect both parties, we enforce a strict, time-bound claims process:
• The Hatchery Cushion: Hatcheries typically include an extra 2% to 5% bonus birds in every box to account for normal transit stress. Dead on Arrival (DOA) claims will only apply if the total mortality exceeds this bonus percentage.
• Verification Window: The buyer must inspect the livestock at the pickup terminal in the presence of the delivery agent or transit driver.
• Filing a Claim: If there is excess mortality, the buyer must take clear, high-resolution photographs and videos showing:
1. The dead birds counted out outside the transport box.
2. The remaining live, healthy birds.
3. The delivery vehicle or terminal background.
• Submission Deadline: All photographic evidence and official complaints must be submitted to our customer support channel via [Your Support Email/WhatsApp Number] within two (2) hours of terminal pickup.
• Exclusions: Claims submitted after the livestock has left the pickup terminal, or after the 2-hour window has expired, will be strictly rejected. We do not cover post-delivery mortality caused by poor brooding infrastructure, improper temperature control, or handling errors at the buyer’s farm.

6. Limitation of Liability

To the maximum extent permitted by law, KALEOM LTD shall not be held liable for any indirect, incidental, or consequential losses incurred by the buyer. This includes, but is not limited to: farm business losses, feed expenses, labor costs, or veterinary expenses resulting from transit delays, stress-induced flock illnesses, or delivery shortages. Our total liability for any validated claim is strictly capped at the purchase price of the specific affected livestock.