Delivery & Logistics Policy

At KALEOM LTD, we utilize an “asset-light” integrated logistics model to bridge the gap between rural farms and urban markets. By partnering with a network of verified third-party logistics (3PL) providers, we ensure that every shipment—whether it’s a crate of tomatoes or a bag of high-quality fertilizer—reaches its destination efficiently and in peak condition.

1. Delivery Options & Zones

We offer tailored delivery solutions depending on your location and the nature of the goods:

Standard Delivery: Ideal for non-perishable inputs (seeds, tools). Typically delivered within 3–5 business days.

Farm-to-Door (Express): Specifically for fresh produce. To minimize post-harvest loss, we coordinate direct pickup from the farm with delivery to the buyer within 24–48 hours.

Cluster Pickup Points: For rural areas with limited road access, we establish “Agri-Hub” pickup points where farmers can drop off harvests for consolidated transport to cities.

2. Real-Time Tracking & Visibility

In 2026, transparency is at the heart of our operations.

• Live Updates: Once an order is dispatched, both the buyer and the farmer receive real-time updates via emails or SMS notifications.
• Route Optimization: We calculate the fastest and most fuel-efficient routes to ensure lower transport costs and fresher delivery.

3. Shipping Rates & Fees

Delivery costs are calculated dynamically based on:

• Distance: The mileage between the farm/warehouse and the delivery address.
• Weight & Volume: Larger bulk orders may qualify for discounted “consolidated shipping” rates.
• Handling Requirements: Items requiring specialized handling, such as cold-chain transport (refrigerated trucks) for dairy or poultry, will incur a specialized handling fee.

4. Quality Assurance at Handover

• Cold Chain Integrity: For perishable shipments, our logistics partners use temperature-monitoring sensors to ensure the “cold chain” is never broken during transit.
• Delivery Inspection: Buyers are required to inspect the produce immediately upon arrival. If the quality does not match the digital listing, the buyer may reject the delivery on the spot for a full refund as per our [Returns & Refunds Policy].

5. Last-Mile Sustainability

As part of our commitment to sustainable agriculture in 2026, we prioritize “backhaul” logistics—ensuring trucks do not travel empty on return trips. This reduces carbon emissions and lowers overall costs for our users.

6. Changes to the Policy:

We reserve the right to update or modify this Delivery Policy at any time without prior notice. The revised policy will be posted on our website with the effective date.

7. Contact Us:

If you have any questions or concerns regarding our Delivery Policy or need further information on the service delivery process, please contact us at:

Delta State, Nigeria.
Email: support@kaleom.com
Phone: 07032881251

By engaging with our services, you agree to abide by this Delivery Policy. Please read this policy carefully and review it regularly for updates.