Buyer Protection Policy
Buyer Protection at KALEOM LTD
At KALEOM LTD, we bridge the gap between smallholder farmers and markets using smart technology. We are fully committed to ensuring that your purchasing experience is secure, transparent, and reliable.
Our Buyer Protection Program is designed to give you complete peace of mind from the moment you place an order until the fresh produce or goods arrive safely at your destination.
🤝 Our 3 Pillars of Protection
1. Secure & Verified Direct Payments
- How it works: To keep transactions straightforward and minimize processing fees for you and our farmers, we accept payments exclusively via Direct Bank Transfer and Direct Bank Deposit.
- Your protection: Every payment is securely tracked and matched using our smart invoicing system. As soon as your transfer or deposit is confirmed, a digital receipt is issued immediately, ensuring your funds are safely accounted for before dispatch begins.
2. Guaranteed Quality & Freshness
- How it works: We work closely with our smallholder farmers to ensure high agricultural standards and quality control before dispatch.
- Your protection: If the received produce does not match the specifications listed on our platform (e.g., incorrect grade, severe spoilage, or wrong quantity), you are eligible for a replacement or a refund.
3. Reliable Supply Chain & Delivery Tracking
- How it works: We use smart tech to track shipments, maintain cold chains where necessary, and optimize delivery routes.
- Your protection: If your order is lost in transit or significantly delayed past the agreed delivery window, our team will step in immediately to resolve it with a re-shipment or a refund.
💳 Quick & Easy Payment Details
To enjoy full buyer protection, please make your transfer or deposit to our official corporate account below:
- Bank Name: Moniepoint MFB
- Account Name: KALEOM LTD
- Account Number: 7083564995
✨ Making Your Payment is Simple:
- We want to get your order moving as quickly as possible! To help us fast-track your delivery, please keep these friendly tips in mind:
Add a Quick Note: When making your bank transfer or deposit, just pop your Order Number or Invoice Number into the reference or memo field. This is the easiest way for our system to instantly match your payment to your account! - Optional Screenshot (For Faster Processing): If you’d like to speed things up, you are welcome to snap a quick picture or screenshot of your payment receipt and upload it to our portal (or send it over via WhatsApp/Email). Please note that this is entirely optional and not compulsory—our smart tracking system automatically monitors our accounts for your payment reference, but sharing a receipt simply helps our team prioritize and fast-track your order for dispatch even faster!
📋 How to Claim a Refund or Replacement
If something goes wrong with your order, follow these simple steps to activate your Buyer Protection:
- Let Us Know: Contact our support team within 48 hours of receiving your delivery. (Due to the perishable nature of agricultural goods, timely reporting helps us solve issues quickly).
- Share a Quick Photo: Send over your order number along with clear photos or videos of the issue (e.g., damaged packaging, spoiled produce, or incorrect weight scale) so we can see what went wrong.
- Quick Review: Our team will review your claim and get back to you within 2 to 3 business days.
- Happy Resolution: Once approved, replacements will be dispatched immediately. For refunds, funds will be transferred right back to your verified bank account within 3 to 5 business days.
🚫 What is Not Covered
To maintain a fair ecosystem for both our buyers and hardworking smallholder farmers, Buyer Protection does not apply to:
- Payments made to personal accounts or unverified third parties pretending to represent KALEOM LTD.
- Damage or spoilage caused by improper handling or storage by the buyer after delivery.
- Delays or non-delivery caused by incorrect shipping addresses provided by the buyer.
- Claims raised after the 48-hour post-delivery window.
📞 Need Assistance?
Our friendly support team is here to help you cultivate growth with confidence.
- Email: support@kaleom.com
- Phone / WhatsApp: 07032881251
- Live Chat: Available on our website.